Refund policy

Return and Refund policy

Every D‑V‑8 T-shirt is printed after an order is placed. We stand behind the quality of our products and want to keep the return process simple and fair.

Change-of-Mind Returns

If you change your mind about a D‑V‑8 product purchased online, please email legends@dv8thenorm.com within seven days of receiving your order.

The date of your email will be recorded as the date on which you requested the return. Please wait for our return instructions before sending anything back.

To qualify for a change-of-mind return, the item must be:

  • Unworn and unused;

  • Unwashed;

  • In its original condition; and

  • Returned with its original tags and packaging, if these were included.

You will be responsible for the return courier cost.

Incorrect Size Ordered

Please check our size chart carefully before placing your order.

If you order the wrong size, you may request a return within seven days of receiving it. The T-shirt must be unworn, unwashed and in its original condition.

You will be responsible for the return courier cost. If you choose an exchange instead of a refund, you will also be responsible for any applicable cost of delivering the replacement T-shirt.

This does not apply if D‑V‑8 or one of our fulfilment partners sends you a size different from the one shown on your order.

Damaged, Defective, Misprinted or Incorrect Items

Please contact us as soon as you notice that your T-shirt is damaged, defective, misprinted or different from what you ordered.

Email legends@dv8thenorm.com and include:

  • Your order number;

  • A description of the problem; and

  • Clear photographs showing the item and the problem, if possible.

If we confirm that your T-shirt is defective, damaged, misprinted or different from what you ordered, you may choose a replacement or refund in accordance with South African consumer law.

D‑V‑8 will cover the reasonable return courier cost for a confirmed defective, damaged, misprinted or incorrectly supplied item.

South African law also protects customers when products are genuinely defective, including under the implied warranty of quality in section 56 of the Consumer Protection Act 68 of 2008.

Product Care

Please wash and care for your T-shirt according to the instructions on its label. This includes washing it in cold water where specified.

Damage caused by incorrect washing, drying or ironing, ordinary wear and tear, misuse, accidental damage or failure to follow the care instructions is not a manufacturing defect.

We may inspect a returned item to determine what caused the problem. This does not take away any rights you have under South African law.

Refunds

We will let you know the outcome after we have received and checked an eligible return.

Approved refunds will be paid using the same payment method used for the order whenever possible. If you paid by manual EFT, we may ask for the banking information needed to process your refund securely.

If you use your legal right to change your mind about an online purchase, your refund will be processed within 30 days of cancellation. Other approved refunds will be processed within a reasonable period.

After we process the refund, the time it takes to appear in your account will depend on your bank or payment provider.

Returning an Item

Please do not return an item before contacting us.

Because our T-shirts are produced through a print-on-demand process, we will provide the correct return instructions after reviewing your request.

To request a return, exchange, replacement or refund, please email legends@dv8thenorm.com

This policy does not take away any rights you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African law.

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If you have any questions about a return, exchange or refund, email us at legends@dv8thenorm.com. We’re always happy to help.